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Carrie Falk, Your HCM Partner
Carrie Falk, Your HCM Partner

Turn HR Technology Headaches into Success Stories Worth Celebrating

You deserve more than software that frustrates and vendors who disappear. Find your best-fit payroll and HCM system and get continuous, straightforward guidance from selection through launch and beyond.

Stuck with Payroll and HR Technology That Doesn't Work?

Your HR system was supposed to make life easier. Instead, you're stuck with technology that frustrates, vendors who disappear after the sale, and support teams that don't understand your needs. Somewhere along the way, you've accepted this as "just the way it is."

These aren't minor inconveniences, they're symptoms of broken vendor relationships. Every unanswered support ticket, every unused feature you're paying for, every hour spent explaining your needs to yet another representative—they all add up to wasted time and mounting frustration.

  • Overwhelmed by endless software demos that all sound the same
  • Tired of repeating yourself to different support people who don't know your business
  • Stuck with systems that only work some of the time
  • Paying for unused features because implementation was incomplete
  • Feeling abandoned by account reps who vanished after signing the contract

You deserve more than software that frustrates and vendors who disappear.

Frustrated businesswoman
Happy businesswoman

The Partner Who Stays

At The Market Payroll, we match you with the best-fit payroll and HCM system from three carefully selected options. But that's just the beginning. The same dedicated partner guides you from selection through implementation and beyond—no handoffs, no repeating yourself, no starting over with people who don't understand your needs.

  • Your dedicated advocate throughout the entire journey
  • Straightforward communication with realistic expectations
  • Success Partnership with unlimited year-one support

Our business is built on trust—not just in what we say, but in how we deliver on the promises made to our clients.

Technology Working For You

Imagine celebrating real wins instead of constantly troubleshooting problems. With The Market Payroll as your partner, you'll finally have payroll and HR systems that save time, maximize your investment, and support your strategic HR work.

  • Automated workflows free you to focus on strategic HR initiatives
  • Utilize all the features you're paying for with no wasted investment
  • Quick, knowledgeable support when you need it most

Our business is built on trust—not just in what we say, but in how we deliver on the promises made to our clients.

Business team celebrating HR success
The Process

Your Path to Success

We guide you from selection through implementation and beyond, ensuring your HR technology delivers lasting value. Unlike vendors who hand you off to different teams, the same expert stays with you every step of the way.

Through personalized assessment, we recommend your best-fit system from three proven options tailored to mid-sized businesses.

Continuous support during setup ensures you're fully configured. We create an HR Blueprint that aligns your processes with technology before launch.

After go-live, our Success Partnership provides unlimited year-one support and ongoing guidance to maximize your investment.

Download Your HCM Selection Success Checklist

Tired of wasting time in demos that don't fit your needs? Our free HCM Selection Success Checklist helps you get crystal clear on your requirements before talking to any vendors. Make confident, strategic decisions from day one.

HCM Selection Success Checklist
testimonials

What our clients say about our services

"My company had an excellent experience working with Carrie at The Market Payroll. Her helpful nature made the entire process smooth and stress-free as we moved the company to a new processing platform. She was incredibly communicative and always available to answer our questions as she guided us from start to finish. She was on every call for support and went above and beyond, especially with the tax portion of payroll, which I had little experience in. With her wealth of knowledge in this area, I could message her with questions and she would (and still does) always respond promptly. It was evident that she truly cares about our company's success. She was worth every penny, and I could not have changed payroll platforms without her."

Joelle L.
HR Executive
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"You can tell Carrie has been in the HR and payroll industry for a while because she is very knowledgeable on what is necessary for my small business and what can be done at a future date. Her consultative approach allows me to take the lead on making the final decisions and I appreciate that tremendously."

Carina M.
HR Executive

"Transitioning into a new organization comes with a lot of moving parts, people, systems, and processes that all need to align. Working with The Market Payroll made that transition seamless. Their team took the time to understand our structure, our goals, and our challenges, and helped us streamline everything from onboarding to payroll integration.

What stood out most was their responsiveness and ability to make complex changes feel simple. They provided clear guidance, customized solutions, and the kind of personal support you don’t often find. It truly felt like having an extension of our own HR team.

For anyone managing change or looking to build a more efficient and compliant payroll process, I couldn’t recommend The Market Payroll highly enough."

Danielle C.
Operations Manager

"We appreciated Carrie's expertise in allowing us to look at our HR and Payroll needs from a 30,000-foot view and start to identify the things we didn't know. Her services allowed us to make future decisions about our HR/Payroll needs. She really has a lot of tools in her toolbox and we appreciated her sharing them with us. We highly recommend Carrie!"

Brenda M.

"I started out my own chiropractic 6 years ago, and after talking to my accountant it was best to switch from an LLC to an S Corp.

I decided to work with Carrie when it came to the payroll transition since my passion is treating patients. She has been extremely helpful navigating what it is that I need to do with that transition, and making sure that it is done right (because I admittedly didn't know everything that needed to be done).

I would highly recommend her for any small business owner for sure!"

Dr. Eric
Chiropractor